Privacy Policy
 

Last Updated: September 12, 2026

YALLA (“YALLA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quote, purchase or use our painting and related services, communicate with us, or otherwise interact with YALLA.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
 

1. Personal Information We Collect
 

“Personal Information” means information that identifies you, relates to you, or could reasonably be associated with you.

Depending on how you interact with YALLA, we may collect the following categories of information:
 

Contact Information
 

When you contact us, request a quote, schedule a service, or submit a form, we may collect information such as:

• Full name

• Email address

• Telephone or mobile number

• Property address

• Billing or service address

• Other contact details you choose to provide
   

Service and Commercial Information
 

We may collect information relating to the services you request or purchase, including:

• Painting or service requirements

• Property type and size

• Service location

• Quotes and estimates

• Services purchased or requested

• Appointment and scheduling information

• Customer preferences

• Transaction history
   

Payment Information
 

If you make a payment for our services, payment information may be collected and processed by third-party payment providers. Depending on the payment method, this may include payment-related information necessary to complete the transaction.

YALLA may not directly store complete payment card information where payment processing is handled by a third-party payment provider.
 

Website and Usage Information
 

When you visit our website, certain information may automatically be collected, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General location information

• Website interaction and usage information
   

Communication Information
 

If you communicate with us by email, telephone, website forms, social media, chat, or other communication methods, we may retain information contained in those communications.

Where permitted by applicable law, telephone calls or other communications may be recorded for customer service, quality assurance, training, security, or business purposes.
 

Employment Information
 

If you apply for employment or work opportunities with YALLA, we may collect information such as:

• Name and contact information

• Resume and employment history

• Education and qualifications

• References

• Skills and experience

• Other information you voluntarily provide during the recruitment process
   

2. How We Collect Personal Information
 

We may collect Personal Information through several methods.
 

Directly From You
 

We may collect information that you provide when you:

• Submit a contact or quote request

• Schedule or purchase a service

• Contact customer support

• Subscribe to communications

• Communicate with us through social media

• Apply for a job

• Complete a survey or promotional form

• Otherwise interact with YALLA
   

From Service Providers and Third Parties
 

We may receive information from third parties that assist us with operating our business, including:

• Payment processors

• Website providers

• Advertising providers

• Analytics providers

• Marketing platforms

• Scheduling systems

• Customer relationship management platforms

• Business partners and contractors
   

Through Cookies and Similar Technologies
 

We may use cookies, pixels, web beacons, local storage, and similar technologies to understand how visitors use our website, remember preferences, improve website functionality, and support advertising and analytics.
 

3. How We Use Personal Information
 

We may use Personal Information for legitimate business purposes, including:
 

Providing Our Services
 

We may use your information to:

• Respond to inquiries

• Provide estimates and quotations

• Schedule appointments

• Deliver painting and related services

• Process payments

• Communicate regarding appointments

• Provide customer support

• Maintain customer records

• Manage our business operations
   

Improving Our Services
 

We may use information to:

• Improve our website

• Evaluate service quality

• Develop new services

• Understand customer preferences

• Analyze website and business performance

• Troubleshoot technical problems
   

Marketing and Communications
 

Where permitted by applicable law, we may use your information to send:

• Service information

• Promotional offers

• Newsletters

• Special offers

• Surveys

• Updates

• Other information about YALLA

You may unsubscribe from marketing communications at any time by following the instructions included in the communication or contacting us.
 

Security and Fraud Prevention
 

We may use information to:

• Protect our website and systems

• Detect and prevent fraud

• Investigate suspicious activity

• Protect customers, employees, contractors, and our business

• Enforce our policies and agreements
   

Legal and Regulatory Purposes
 

We may use Personal Information when reasonably necessary to:

• Comply with applicable laws

• Respond to legal requests

• Comply with court orders or governmental requirements

• Establish or defend legal claims

• Protect our legal rights and property
   

Business Transactions
 

If YALLA is involved in a merger, acquisition, sale of assets, restructuring, financing, or other business transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.
 

Employment
 

Information submitted by job applicants may be used to evaluate applications, communicate with applicants, conduct interviews, verify qualifications, and manage the recruitment process.
 

4. How We Share Personal Information
 

YALLA does not sell your Personal Information simply because you use our services. However, we may disclose information in circumstances necessary to operate our business.
 

Service Providers
 

We may share information with trusted third-party providers that help us operate our business, such as:

• Website hosting providers

• Payment processors

• Scheduling platforms

• Marketing providers

• Analytics providers

• Communication providers

• IT and security providers

• Professional advisers

• Contractors and subcontractors

These providers may only use information as necessary to provide services to us or as otherwise permitted by applicable law.
 

Business Partners
 

We may share information with business partners when necessary to provide requested services, operate promotions, or support our business activities.
 

Legal and Safety Reasons
 

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to lawful government requests

• Protect our rights or property

• Investigate fraud or security incidents

• Protect customers or the public

• Prevent illegal activity
   

Business Transfers
 

Personal Information may be transferred to another organization in connection with a merger, acquisition, sale, restructuring, bankruptcy, or similar transaction.
 

With Your Consent
 

We may disclose Personal Information when you have specifically authorized us to do so.

Mobile and SMS Information: YALLA will not share mobile information, including SMS opt-in data and consent, with third parties or affiliates for their own marketing or promotional purposes. SMS consent information will only be shared with service providers where necessary to provide messaging services on our behalf.
 

5. Cookies and Tracking Technologies
 

Our website may use cookies and similar technologies to improve your experience and understand how visitors use our website.

These technologies may help us:

• Remember preferences

• Analyze website traffic

• Improve website functionality

• Measure advertising performance

• Understand customer interactions

• Provide relevant advertising where permitted by law

We may use third-party analytics and advertising services, including services such as Google Analytics and Google Ads.

You may be able to control or disable cookies through your browser settings. Blocking cookies may affect certain website features or functionality.

Where required by applicable law, we may provide additional tools allowing you to manage your cookie and tracking preferences.
 

6. How Long We Keep Personal Information
 

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time we retain information may depend on:

• The nature of our relationship with you

• The services you receive

• Legal and regulatory requirements

• Accounting and recordkeeping requirements

• Dispute resolution

• Security requirements

• Our legitimate business needs

When Personal Information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.
 

7. How We Protect Personal Information
 

YALLA takes reasonable administrative, technical, and organizational measures to protect Personal Information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, computer system, network, or method of transmitting information over the internet can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
 

8. Your Privacy Rights
 

Depending on your location and applicable privacy laws, you may have certain rights regarding your Personal Information.

These rights may include:
 

Right to Access

You may have the right to request information about the Personal Information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete information.

Right to Deletion

You may have the right to request deletion of Personal Information, subject to legal and other applicable exceptions.

Right to Data Portability

Where applicable, you may have the right to receive certain Personal Information in a portable format.

Right to Withdraw Consent

Where we rely on your consent to process Personal Information, you may have the right to withdraw that consent.

Right to Opt Out

Depending on applicable law, you may have the right to opt out of certain marketing, targeted advertising, or other forms of processing.

Right to Lodge a Complaint

You may have the right to submit a complaint to the appropriate privacy or data protection authority in your jurisdiction.

These rights are subject to applicable legal limitations and may not apply in every situation.
 

9. International Processing
 

YALLA is located in the United Arab Emirates. Depending on the services we use and where our service providers operate, your Personal Information may be processed or stored in countries outside the United Arab Emirates.

Privacy and data protection laws may differ between countries.

Where required, we will take reasonable steps to ensure that international transfers and processing of Personal Information are conducted in accordance with applicable privacy laws.
 

10. Children's Privacy
 

Our website and services are not intended for children under the age of 16.

We do not knowingly collect Personal Information from children under 16 without appropriate authorization where required by law.

If you believe that a child has provided Personal Information to us, please contact us using the details provided in the Contact Us section. If we determine that we have collected such information improperly, we will take reasonable steps to delete it.
 

11. Third-Party Websites and Services
 

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other services.

YALLA does not control the privacy practices of third parties.

When you visit or use a third-party website or service, that third party's privacy policy and terms may apply. We encourage you to review the applicable privacy policies before providing Personal Information to third parties.
 

12. Advertising and Analytics

We may use third-party advertising and analytics services to understand how visitors interact with our website and to promote YALLA's services.

These providers may use cookies, pixels, identifiers, or similar technologies to collect information about website activity.

Where applicable, you may be able to adjust your advertising preferences through your browser, device settings, or the relevant advertising platform.
 

13. Your Marketing Choices
 

You may choose not to receive promotional communications from YALLA.

If you receive a marketing email, you can generally unsubscribe by using the unsubscribe option provided in that email.

You may also contact us directly to request that we stop sending certain promotional communications.

Please note that even if you opt out of marketing communications, we may still send important service-related communications, such as appointment confirmations, invoices, service updates, security notices, or other necessary communications.
 

14. SMS and Text Messaging
 

If you choose to receive text messages from YALLA, you may receive messages relating to appointments, quotes, services, reminders, promotions, or other communications for which you have provided appropriate consent.

Message frequency may vary.

You may opt out of promotional text messages by following the instructions provided in the relevant message, such as replying STOP, where supported.

Message and data rates may apply depending on your mobile provider.

SMS opt-in information and consent will not be sold or shared with third parties for their own independent marketing purposes.
 

15. Changes to This Privacy Policy
 

YALLA may update or modify this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice regarding material changes.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle Personal Information.
 

16. Contact Us
 

If you have questions, concerns, or requests regarding this Privacy Policy or how YALLA handles Personal Information, please contact us:

YALLA
Address: ParkLane Tower, Al A'amal St, Business Bay, Dubai, United Arab Emirates
Phone: +971 59 296 554
Email: admin@yalla1day.com

You may contact us using the information above regarding privacy questions, requests concerning your Personal Information, or concerns about our privacy practices.

If you choose to receive text messages from YALLA, you may receive messages relating to appointments, quotes, services, reminders, promotions, or other communications for which you have provided appropriate consent.

Message frequency may vary.

You may opt out of promotional text messages by following the instructions provided in the relevant message, such as replying STOP, where supported.

Message and data rates may apply depending on your mobile provider.

SMS opt-in information and consent will not be sold or shared with third parties for their own independent marketing purposes.
 

15. Changes to This Privacy Policy

YALLA may update or modify this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice regarding material changes.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle Personal Information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how YALLA handles Personal Information, please contact us:

YALLA
Address: ParkLane Tower, Al A'amal St, Business Bay, Dubai, United Arab Emirates
Phone: +971 59 296 554
Email: admin@yalla1day.com

You may contact us using the information above regarding privacy questions, requests concerning your Personal Information, or concerns about our privacy practices.